- #BEST DATABASE SOFTWARE FOR WEB APPLICATIONS HOW TO#
- #BEST DATABASE SOFTWARE FOR WEB APPLICATIONS PDF#
- #BEST DATABASE SOFTWARE FOR WEB APPLICATIONS ARCHIVE#
If your knowledge base system supports file attachments you can attach these additional files directly in the articles.
#BEST DATABASE SOFTWARE FOR WEB APPLICATIONS PDF#
Like PDF files, templates, video files, etc. Sometimes when sharing knowledge through an article you need to include additional downloadable content in your guides and posts.
#BEST DATABASE SOFTWARE FOR WEB APPLICATIONS ARCHIVE#
A simple archive and categorization system help keep the entire knowledge base organized. With lots of knowledge articles in one database, you could easily get lost while updating and adding new content. You’ll be handling hundreds of articles, guides, tutorials, questions, and much more using the knowledge base system.īeing able to easily create all these types of content using a simple and easy-to-use back-end system will go a long way to serve your customers better. But, you shouldn’t disregard the importance of your own experience. When building a knowledge base you should always put users first. As a result, a properly functioning search system provides is a must-have. Users need to be able to search for articles and guides on your knowledge base to find solutions to their problems. One of the main features of an effective knowledge base is the search box. Start by making sure your KB software supports these features.
It’s important to know what kind of features to include in your knowledge base to make it more effective. Main Features Of An Effective Knowledge Base You can rank for search terms like questions related to your product using your knowledge base articles as well. A knowledge base gives your business a huge boost in SEO to rank well on Google. “51% of customers prefer support through an online knowledge base.” – Social Media TodayĪnother benefit of making a knowledge base is discoverability. More importantly, it helps save businesses lots of resources otherwise spent answering common user questions. It provides a convenient self-help service to users. Knowledge base systems are a great solution to this decades-old problem. Or waiting on-hold on the phone, jumping from one support representative to the next. This involves waiting hours until you receive a reply to your email.
#BEST DATABASE SOFTWARE FOR WEB APPLICATIONS HOW TO#
Usually, when you come up with a question related to a product or can’t figure out how to perform a task, the first thing you do is contact the support team. For example, you can create a private knowledge base for your customer support team to help them find answers to common questions much faster. These are collections of documents you create as a resource for your teams. Users are able to type a few words and find answers to common questions about the product.
Simply put, a knowledge base is a platform that includes a collection of questions, answers, guides, and documentation related to a product or service. It provides users a place to find answers to questions and guides related to a product, all by themselves. Unlike those old bulky manuals, a knowledge base website is much more innovative. Of course, no one bothers to read them anyway. It’s like a book with hundreds of pages that includes instructions about how to use the product. What Is A Knowledge Base?īack in the old days and before the Internet, manufacturers used to ship products with a giant manual. And what kind of features make knowledge base systems perfect. In this guide, we take a closer look at these 5 great tools to figure out which is best for your business.īefore you jump to the software comparison, let’s learn a little bit about what a knowledge base software is. There were many but we managed to narrow it down to 5 competitors. We scoured the web to search for the best knowledge base tools. Whether you have a SaaS startup or a single product website, this list has knowledge base solutions for all. To help you save time and money we rounded up a list of 5 best knowledge base system software. Are you trying to figure out which software is best to setup your knowledge base website? With so many options to choose from it can be a bit difficult to find the right KB software for your website.
0 kommentar(er)
